Welcome to East Sheen Florist. These Terms and Conditions govern your use of our online store and services for flower delivery in East Sheen and surrounding areas. Please read them carefully before placing any orders, as they form a binding agreement between you (the customer) and us (East Sheen Florist). By accessing our website, browsing, or placing an order, you confirm your acceptance of these Terms and Conditions.
These Terms and Conditions apply to all purchases made via the East Sheen Florist ecommerce platform for customers in East Sheen and its surrounding areas. By placing an order through our website, you agree to be bound by these terms. If you do not agree to these Terms and Conditions, you should not proceed with any purchase from our online store.
2.1 Selecting Products: You may browse our online catalogue and select products for online flower delivery in East Sheen by adding your chosen items to your shopping cart.
2.2 Submitting an Order: When you proceed to checkout, you will be required to provide delivery details and confirm your order. It is your responsibility to ensure that all information, including recipient details and delivery address, are accurate and complete before submitting the order.
2.3 Order Confirmation: After placing your order, you will receive an automated order confirmation on the website. The confirmation indicates that we have received your order but does not constitute acceptance of your order by East Sheen Florist.
2.4 Acceptance of Order: Acceptance of your order occurs when we confirm fulfilment, either by email or text message, or by dispatching your chosen products. East Sheen Florist reserves the right to decline or cancel any order at our sole discretion. If your order is not accepted, any payment authorised or taken will be refunded promptly.
3.1 Accepted Payment Methods: We accept payment online via major credit and debit cards. The payment provider and options available may be updated from time to time.
3.2 Secure Transactions: All payments are processed securely. East Sheen Florist does not directly store or have access to your card information, as payment processing is handled by third-party providers adhering to recognized security and compliance standards.
3.3 Payment Timing: Full payment must be made at the time of ordering. We reserve the right to withhold delivery until payment is received in full.
3.4 Pricing: All prices for products and delivery are as stated on our website and are inclusive of VAT where applicable. We make every effort to ensure prices are correct; however, where an error occurs, we reserve the right to cancel the order and refund any amounts paid.
4.1 Delivery Areas: Our online flower delivery service covers East Sheen and surrounding districts. Delivery outside these areas may not be available.
4.2 Delivery Times & Dates: We offer delivery slots based on location and calendar availability. While we strive to meet your preferred delivery date and time, we do not guarantee delivery times, especially during peak periods or adverse conditions.
4.3 Delivery Completion: Delivery is deemed complete once orders reach the recipient at the provided address or are left per delivery instructions (e.g., with a neighbour or in a safe place). If nobody is available to receive the order, we will attempt to contact the recipient. In the absence of specific instructions, we reserve the right to leave flowers in a secure location or with a neighbour, at our discretion.
4.4 Non-Delivery: If we are unable to deliver due to incorrect address information or inability to access the premises, we will contact you for further instructions. Additional delivery attempts may incur further charges.
All products are subject to availability. In the unlikely event that a specific flower or item is unavailable, we reserve the right to substitute with a similar product of equal or greater value and quality. Substitutions will closely match the original item in style and colour. If a suitable substitution cannot be made, we will contact you to discuss alternatives or arrange a refund.
6.1 Amending Your Order: If you wish to amend your order, please contact us as soon as possible after placing it. While we will make every effort to accommodate requests, changes cannot be guaranteed if the order preparation or dispatch process has already started.
6.2 Cancellation Policy: Orders for standard bouquets and products can be cancelled for a full refund if notification is provided at least 24 hours before the scheduled delivery date. Orders cancelled on the scheduled day of delivery, or after the dispatch of the preparation process, may be subject to a charge to cover costs incurred. Bespoke orders (e.g., weddings, funerals) may be subject to different cancellation terms, which will be communicated at the time of ordering.
6.3 Processing Refunds: Approved refunds will be credited to the original payment method within a reasonable time period. This typically occurs within 5-10 business days, subject to your payment provider’s processing times.
We are committed to delivering fresh, high-quality floral products. Should you not be satisfied with your order, please notify us as soon as possible upon receipt, and ideally within 24 hours. Issues reported after this period may be less likely to be resolved due to the perishable nature of flowers.
Please retain the product and relevant packaging until we resolve the issue, as we may request photographs or collection of the items to facilitate an investigation or a suitable solution. Where agreed, a replacement, alternative arrangement, or refund may be offered at our discretion.
You are responsible for ensuring that all information provided during the order process is accurate. This includes recipient details, delivery address, contact numbers, and relevant delivery instructions. We accept no liability for non-delivery or delay due to incorrect or incomplete information supplied by you.
9.1 Service Limitations: East Sheen Florist strives to deliver exceptional products and a reliable flower delivery service throughout East Sheen. However, we cannot be responsible for failures or delays beyond our control, including but not limited to, adverse weather, road closures, absence of the recipient, or force majeure events.
9.2 Exclusion of Liability: To the maximum extent permitted by law, East Sheen Florist shall not be liable for any indirect, consequential, incidental, or punitive damages (including but not limited to loss of profits, revenue, or goodwill) arising from or in connection with the use of our website or purchase of our products.
9.3 Maximum Liability: Our maximum aggregate liability under these Terms and Conditions (whether in contract, tort, negligence, or otherwise) shall not exceed the total value of the order in question.
All content on this website, including images, descriptions, and designs, is the intellectual property of East Sheen Florist or used under licence. Any reproduction, use, or modification without express permission is strictly prohibited.
Your privacy and personal data are important to us. Any data collected during your use of our website or ordering process will be processed in accordance with applicable UK data protection legislation and our Privacy Policy, which outlines how and why we use your data.
These Terms and Conditions, together with any order or contract entered into via the East Sheen Florist website, are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from these Terms or your online orders with East Sheen Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms and Conditions at any time, without notice. The latest version will always be published on our website and shall apply to all orders made after the amendment date. Your continued use of our website or services after changes have been made shall constitute acceptance of the revised Terms.
For all queries relating to orders, cancellations, amendments, or our Terms and Conditions, please contact our customer service team using the "Contact Us" page on our website. We will endeavour to respond to all enquiries promptly.
Note: These e-commerce Terms and Conditions are applicable to all customers ordering flower delivery to East Sheen and surrounding areas.
Thank you for choosing East Sheen Florist for your flower delivery needs. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Sheen, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Sheen.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
