At East Sheen Florist, we take immense pride in delivering only the freshest flowers to the homes and businesses of East Sheen and the surrounding areas. When you choose us, you’re choosing a trusted local florist dedicated to ensuring every bouquet arrives in perfect condition and remains fresh for the guaranteed period. Your satisfaction is our top priority, and our returns, refunds, and complaints policy reflects our ongoing commitment to quality and service.
We guarantee that all our flower arrangements will stay fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our included flower care instructions. If your flowers do not meet this standard, please let us know as soon as possible. Our team is always ready to address any concerns so that you experience the joy of truly fresh flowers in your home or workplace.
In the rare event that your flowers arrive damaged or not as described, please contact us promptly—ideally within 24 hours of delivery. We kindly request a photograph of the damaged or sub-standard flowers to help us understand the issue. Once verified, we will offer you a choice of a replacement bouquet sent on the next available delivery slot, or a full or partial refund depending on the circumstances. Your peace of mind is important to us, and we aim to resolve damaged-on-arrival cases swiftly and fairly.
If you are not satisfied with the freshness of your flowers within the 5-day guarantee window, please reach out so we can make it right. Depending on your situation, we offer:
Refunds are typically processed within 3-5 working days, following receipt and assessment of your claim. Replacement arrangements are prioritised for next-day delivery where feasible.
If you wish to make a complaint regarding any aspect of our service—from delivery issues to product quality—please contact us providing your order details and a clear description of the problem. We value detailed feedback so we can investigate thoroughly and address any shortcomings. Our team will acknowledge your complaint within two working days and aim to resolve it within five working days. We will keep you updated throughout the process with the outcome and any actions taken.
As a dedicated local florist in East Sheen, we are proud to serve our neighbourhood with reliable service and fresh, beautiful flowers. We understand the importance of every floral gift and occasion. Your satisfaction shapes our reputation within the community, and we take every complaint and return seriously, aiming for your absolute delight.
Thank you for choosing East Sheen Florist. If you have any questions about our returns, refunds, or complaints policy, please don’t hesitate to contact our friendly team—we’re here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
